Q4 American Customer Satisfaction Index published, customer satisfaction declining
The University of Michigan has published the American Customer Satsifaction Index for the fourth quarter of 2007 (PDF). In a nutshell: Companies are caring less about satisfying their customers.
The fourth quarter results were lower than the first three quarters of the year, falling 0.4% to 74.9%.
Of particular interest is Progressive Auto Insurance, which surged […]
- February 20th
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